Medford Moving to New City Alerts System for Robo Calls, Emails, & Text Messages

Residents, businesses encouraged to create accounts in the new system at

The City of Medford is transitioning to a new Alerts system, Everbridge, to offer ongoing alerts via telephone, email, or text message. Alerts will continue to be offered as a free service for all community members to stay updated about important information such as public safety issues, water main breaks, construction, and road closures.

As the City transitions to the new system, we are working to move all contact information manually. To prevent any data loss, however, we encourage residents and businesses to create new accounts in one of the following ways:

  1. If you’re already enrolled in the City Alerts system via email, you should have received a registration link from Evebridge (please remember to check your Spam folder). The link will take you directly to create a new account.
  2. Visit to create a new account.
  3. If you’re enrolled in the system with a phone number only, you can call 781-393-2529 to leave a message with your name, address, and phone number.

If possible, we strongly encourage community members to create their own account which will allow you to edit your information directly. We also encourage you provide a physical address for your account to be sure that you get alerts and information specific to your address. If you do not provide an address, you may not receive updates about street closures, water shutoffs, and other important alerts.

If you have questions at any time, you can email City staff at or call Jackie Piques, Director of Communications, at 781-393-2529.


Medford city services are available to all residents, regardless of race, ethnicity, religion, gender, economic situation, immigration status, ability, or benefit eligibility.  



Source: City of Medford,

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